/* Agent portal (live) */
.up-hidden{display:none!important}
.up-auth .ag-card{max-width:460px}
.up-tabs{display:grid;grid-template-columns:1fr 1fr;border:1px solid var(--line);margin:4px 0 22px}
.up-tabs button{min-height:48px;background:none;border:0;font-family:var(--serif);font-size:11.5px;font-weight:600;letter-spacing:.2em;text-transform:uppercase;color:var(--mute);cursor:pointer}
.up-tabs button[aria-selected=true]{background:var(--g);color:#14110b}
.up-err{min-height:1.2em;font-size:14px;line-height:1.45;color:#f0a07a;margin:0}
.up-ok{font-size:14px;color:#9fd3a0}
.up-hint{font-size:12.5px;color:var(--dim);line-height:1.5;margin-top:-6px}
.btn.busy{opacity:.6;pointer-events:none}
.btn[disabled]{opacity:.45;pointer-events:none}
.up-card{position:relative;border:1px solid var(--line2);background:rgba(16,15,13,.9);padding:20px clamp(16px,4vw,26px);margin-bottom:16px}
.up-card h2{font-family:var(--serif);font-weight:500;font-size:15px;letter-spacing:.16em;text-transform:uppercase;color:var(--gold-l);margin:0 0 14px}
.up-card .form{padding:0;border:0;background:none;gap:14px}
.up-card .form:before{display:none}
.up-clock{text-align:center;padding:26px 18px 22px;border-color:var(--line)}
.up-state{display:inline-flex;align-items:center;gap:8px;font-family:var(--serif);font-size:11px;font-weight:600;letter-spacing:.22em;text-transform:uppercase;color:var(--mute);margin-bottom:10px}
.up-state i{width:10px;height:10px;border-radius:50%;background:#5c5648}
.up-state.in{color:#9fd3a0}.up-state.in i{background:#4caf6a;box-shadow:0 0 0 4px rgba(76,175,106,.2)}
.up-state.lunch{color:var(--gold-l)}.up-state.lunch i{background:var(--gold);box-shadow:0 0 0 4px rgba(205,168,95,.2)}
.up-timer{font-family:var(--serif);font-size:clamp(34px,11vw,52px);letter-spacing:.04em;color:var(--ink);line-height:1.1;margin:2px 0 4px;font-variant-numeric:tabular-nums}
.up-since{font-size:14px;color:var(--mute);margin-bottom:18px}
.up-big{min-height:72px;font-size:16px;letter-spacing:.22em;width:100%;max-width:420px}
.btn.up-out{background:#1a1512;border:1px solid #c9714f;color:#f3c3ab;box-shadow:none}
.up-tally{margin-top:18px;text-align:left;max-width:420px;margin-left:auto;margin-right:auto}
.up-3{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.up-3 input{text-align:center;font-size:20px!important;padding:12px 6px!important}
.up-3 label span{font-size:9.5px!important;letter-spacing:.14em!important;text-align:center}
.up-kpis{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:16px}
@media(min-width:760px){.up-kpis{grid-template-columns:repeat(4,1fr)}}
.up-kpi{border:1px solid var(--line2);background:rgba(16,15,13,.9);padding:14px 16px}
.up-kpi small{display:block;font-family:var(--serif);font-size:9.5px;letter-spacing:.22em;text-transform:uppercase;color:var(--dim)}
.up-kpi b{display:block;font-family:var(--serif);font-weight:500;font-size:28px;color:var(--ink);margin-top:4px}
.up-kpi em{font-style:normal;font-size:12px;color:var(--dim)}
.up-row{display:flex;gap:10px;align-items:stretch;flex-wrap:wrap}
.up-row>*{flex:1 1 160px}
.up-status{font-size:14.5px;line-height:1.5;color:var(--ink);border:1px solid var(--line2);background:rgba(205,168,95,.06);padding:11px 13px;margin-bottom:12px}
.up-weeks{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin-bottom:12px}
.up-weeks button{min-height:52px;background:#0c0b0a;border:1px solid var(--line2);color:var(--mute);font:inherit;font-size:12px;line-height:1.3;cursor:pointer;padding:6px 4px}
.up-weeks button b{display:block;font-family:var(--serif);font-size:10px;letter-spacing:.14em;text-transform:uppercase;color:var(--gold-l);font-weight:600}
.up-weeks button[aria-pressed=true]{border-color:var(--gold);background:rgba(205,168,95,.12);color:var(--ink)}
.up-day{border-top:1px solid var(--line2);padding:10px 0}
.up-day.past{opacity:.45}
.up-dayh{display:flex;justify-content:space-between;align-items:center;gap:10px}
.up-dayh b{font-family:var(--serif);font-size:13px;letter-spacing:.1em;color:var(--ink);margin-right:8px}
.up-dayh small{color:var(--dim);font-size:12.5px}
.up-add{background:none;border:1px solid var(--line);color:var(--gold-l);font:inherit;font-size:12.5px;padding:7px 12px;cursor:pointer;min-height:36px}
.up-blk{display:grid;grid-template-columns:1fr auto 1fr auto;gap:8px;align-items:center;margin-top:8px}
.up-blk select{width:100%;font:inherit;font-size:15px;color:var(--ink);background:#0a0a0a;border:1px solid rgba(205,168,95,.25);padding:10px 8px;border-radius:0}
.up-blk .to{font-size:12px;color:var(--dim)}
.up-x{width:38px;height:40px;background:none;border:1px solid var(--line2);color:#f0a07a;font-size:20px;cursor:pointer}
.up-dayerr{font-size:12.5px;color:#f0a07a}
.up-total{display:flex;justify-content:space-between;align-items:center;gap:10px;border:1px solid var(--line2);padding:12px 14px;margin:12px 0}
.up-total b{font-family:var(--serif);font-size:22px;color:var(--ink);font-weight:500}
.up-total span{font-size:13px;color:var(--mute)}
.up-total.ok{border-color:rgba(76,175,106,.5)}
.up-hist{list-style:none;margin:0;padding:0}
.up-hist li{display:flex;justify-content:space-between;gap:10px;border-top:1px solid var(--line2);padding:11px 0;font-size:14px;line-height:1.45}
.up-hist li:first-child{border-top:0}
.up-hist .d{color:var(--ink)}
.up-hist .d small{display:block;color:var(--dim);font-size:12.5px}
.up-hist .n{text-align:right;color:var(--mute);font-size:13px;white-space:nowrap}
.up-hist .n b{color:var(--ink);font-weight:600}
.up-empty{color:var(--dim);font-size:14px}
.up-pill{display:inline-block;padding:3px 8px;font-family:var(--serif);font-size:9.5px;font-weight:600;letter-spacing:.16em;text-transform:uppercase;border:1px solid var(--line2);color:var(--dim)}
.up-pill.in{border-color:rgba(76,175,106,.6);color:#9fd3a0;background:rgba(76,175,106,.1)}
.up-pill.lunch{border-color:var(--gold);color:var(--gold-l);background:rgba(205,168,95,.1)}
.up-pill.warn{border-color:#c9714f;color:#f3c3ab}
.up-agent h3{font-family:var(--serif);font-weight:500;font-size:18px;color:var(--ink);margin:0;letter-spacing:.03em}
.up-agent .meta{font-size:13px;color:var(--mute);margin:4px 0 12px;line-height:1.6;word-break:break-word}
.up-agent .meta a{color:var(--gold-l)}
.up-agent .top{display:flex;justify-content:space-between;align-items:flex-start;gap:10px}
.up-mini{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;margin-bottom:10px}
.up-mini div{border:1px solid var(--line2);padding:8px 6px;text-align:center}
.up-mini small{display:block;font-size:9px;letter-spacing:.14em;text-transform:uppercase;color:var(--dim);font-family:var(--serif)}
.up-mini b{font-size:18px;color:var(--ink);font-weight:600}
.up-agent details{border-top:1px solid var(--line2);padding-top:8px;margin-top:6px}
.up-agent summary{cursor:pointer;font-size:13px;color:var(--gold-l);padding:4px 0}
.up-acts{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
.up-acts button{flex:1 1 auto;min-height:40px;background:none;border:1px solid var(--line);color:var(--gold-l);font:inherit;font-size:12.5px;padding:6px 10px;cursor:pointer}
.up-acts button.del{border-color:rgba(201,113,79,.6);color:#f3c3ab}
.up-now{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:12px}
.up-now div{border:1px solid var(--line2);padding:12px 8px;text-align:center}
.up-now b{display:block;font-family:var(--serif);font-size:28px;font-weight:500;color:var(--ink)}
.up-now small{font-size:10px;letter-spacing:.16em;text-transform:uppercase;color:var(--dim);font-family:var(--serif)}
.up-list{list-style:none;padding:0;margin:0;font-size:14px;line-height:1.7;color:var(--ink)}
.up-list small{color:var(--dim)}
.up-sched{font-size:13px;color:var(--mute);line-height:1.6}
.up-foot{text-align:center;font-size:12px;color:var(--dim);margin-top:26px}
.pbar button.pl{background:none;border:0;cursor:pointer;font-family:var(--serif);font-size:10.5px;letter-spacing:.18em;text-transform:uppercase;color:var(--mute);padding:8px 0}
.pbar a.pl.on{color:var(--gold-l)}
@media (max-width:400px){.up-mini b{font-size:16px}.up-blk{grid-template-columns:1fr auto 1fr auto;gap:6px}}

/* time zones (Oct 24) */
.up-tzc{padding-top:12px;padding-bottom:12px}
.up-tzrow{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:14.5px;color:var(--ink)}
.up-tzrow b{color:var(--gold,#cda85f);font-weight:600}
.up-tzrow .ag-link,.up-tzrow button{background:none;border:0;color:var(--gold,#cda85f);text-decoration:underline;font:inherit;font-size:14px;cursor:pointer;padding:6px 2px}
.up-tzc #tzForm{margin-top:12px}
.up-callout{font-size:14px;line-height:1.45;color:var(--ink);border-left:3px solid var(--gold,#cda85f);background:rgba(205,168,95,.10);padding:10px 12px;margin:0 0 14px;font-weight:600}
.up-etx{font-size:12px;color:var(--dim);margin:-2px 0 8px 2px}
.up-tzchip{display:inline-block;font-size:12px;color:var(--gold,#cda85f);border:1px solid var(--line2);padding:2px 8px;margin-top:4px}
.up-tzhelp{margin:-4px 0 6px;font-size:12.5px}

/* demo requests */
.up-lead{display:block!important;padding:12px 0!important;border-bottom:1px solid rgba(205,168,95,.16)}
.up-lead:last-child{border-bottom:0}
.up-lead .la button{background:transparent;color:#ff9d8f;border:1px solid rgba(255,138,122,.4);border-radius:8px;padding:6px 10px;font-size:13px}
.up-lead .lt{font-size:15px}
.up-lead .lc{margin:3px 0;font-size:14px;word-break:break-all}
.up-lead .lc a{color:#EBD8A8}
.up-lead .ld{margin:6px 0 8px;padding:8px 10px;font-size:14px;line-height:1.45;color:#EDE6D6;background:rgba(205,168,95,.07);border-left:2px solid rgba(205,168,95,.45);border-radius:6px;white-space:pre-wrap;overflow-wrap:anywhere}
.up-lead .ld span{display:block;font-size:11.5px;letter-spacing:.08em;text-transform:uppercase;color:#B8AE98;margin-bottom:3px}
.up-lead .lm{display:flex;flex-wrap:wrap;gap:8px;align-items:center;justify-content:space-between}
.up-lead .lm small{color:#B8AE98}
.up-lead select{background:#0b0b0a;color:#EDE6D6;border:1px solid rgba(205,168,95,.35);border-radius:8px;padding:6px 8px;font-size:14px}
.up-lead.is-test{opacity:.6}